The individual technical teams are in charge of providing pre-sales support to salespeople, actively participate in the design of solutions and communicate technical issues with customers. Their activities also include presentation, educational and publishing activities – among others, we have actively participated in a number of IBM ITSO publications (so-called Redbooks).
Thanks to the fact that we have many years of experience with all stages of the life cycle of individual, partial and complete solutions, we can offer clients services that quickly and effectively solve their problems. In addition to reactive support, our services also include proactive support, which can be provided online and directly on-site in the form of the presence of experts in the client environment. We further provide after-sales services such as assembly, installation of accessories, etc.
As a matter of course, there is one contact point for resolving all problems; for selected projects we are available in 24/7 mode, and with just one-hour reaction time. Although the specific conditions depend on individual contracts, thanks to our professional human resources and sufficient technical background, we can meet even the most demanding conditions.
GC System is also a leading IBM service partner – we provide all types of warranty and post-warranty services for servers, computers and laptops from IBM and Lenovo.